HTMLViewer.io

Refund Policy

Last updated

We want you to pay only for AI design you actually use. This policy covers monthly plans (Starter, Pro, Business) and credit packs bought on htmlviewer.io. Orders are processed by our merchant of record, Polar Software, Inc. (polar.sh), so refunds are paid back through Polar.

14-day refund on unused credits

  • Credit packs: a full refund if you ask within 14 days of buying the pack and you have not used any credits from it.
  • Monthly plans: a full refund of a payment — the first one or a renewal — if you ask within 14 days of that payment and you have not used any of the credits it gave you.

Plan credits are used before credit-pack credits. If you have used some of a purchase's credits, that purchase is not refundable, but you can cancel so you are not charged again.

Always refunded

Whatever the timing, we refund in full:

  • duplicate or accidental double charges;
  • a payment that did not give you the plan or credits you paid for;
  • a technical problem on our side that stopped you from using AI design and that we could not fix within a reasonable time.

Cancelling a plan

  • You can cancel at any time from the link in your Polar order email, or by writing to us.
  • After you cancel you are not charged again. You keep your plan and its remaining credits until the end of the period you have already paid for; then your account moves to the Free plan.
  • Credits from credit packs stay in your account after you cancel.
  • Except under this policy, we don't refund the rest of a billing period you have started.

How to ask for a refund

Write to [email protected], or use the contact form with the topic "Plans & billing". Send it from — or mention — the email address you used at checkout, and include the order number if you have it.

We reply within 3 business days. Approved refunds go back to your original payment method through Polar; your bank may take 5–10 business days to show them.

When a purchase is refunded, the credits it added are removed from your account, and a refunded plan ends straight away.

Chargebacks

Please contact us before disputing a charge with your bank — we can usually sort it out faster. Accounts with an open chargeback may be paused while it is resolved.

This policy does not limit any rights you have under the consumer protection laws of the country where you live. See also our Terms of Service.